FAQs
Frequently asked questions
Most frequent questions and answers
What is a product key (license key)?
This is a set of unique product codes, consisting of a combination of 25 letters and numbers. These codes are used to activate the product or application.
What is a digital download or electronic delivery?
A digital download is an electronic method of obtaining a document, file, or software package. It typically arrives through the internet, often via email, and enables immediate access to the purchased product for downloading.
Does your system create the product key?
No, we do not generate or create product keys. Our role is to store the keys provided to us and then allocate them automatically to customers once their orders have been processed.
How can I get my product key?
We only offer electronic delivery and won’t physically ship any keys or packaging. After completing payment, you’ll receive a link to download your software along with your unique product key displayed on the screen. We’ll also send this information to the email you provided during your order.
Why haven't I gotten my product key right away?
In most cases, your product key will be displayed on the order confirmation page, but in some cases we may hold the order to protect against fraud. If this happens, you will receive a message from us. Your order will then be manually reviewed by one of our support staff and will usually be approved within a few hours. If we need more information to do this, we will contact you via the email provided with the order.
How can you sell this software at such a low cost?
As we collaborate closely with our team and produce pre-activated products while purchasing in large quantities, we can secure the most competitive prices available. Moreover, our online store utilizes an electronic delivery system, enabling us to maintain minimal overhead.
Can a license be used on more than one computer?
Yes for downloadable software, but unfortunately not for software that requires activation keys. Retail product software licenses are intended for installation and activation on a single computer. However, we offer bulk product key deals for those in need of licenses for multiple computers.
Can I move my license to a different computer?
Yes, our retail licenses allow you to transfer your license to a different device. This feature comes in handy when you upgrade your laptop or PC. Don’t forget to keep your Product Key secure, so you can easily activate it on your new device. Please be aware that you must uninstall the software from the previous computer before transferring it to a new one.
Do I have to remove any other versions of Office or previous software before installing yours?
We highly recommend uninstalling any previous versions of Office or other software before installing your new software. Doing so will prevent any potential issues that may arise during the installation process.
Will I lose my documents if I remove Microsoft Office from my computer?
Uninstalling Office removes only the Office applications from your computer. It does not delete any files, documents, or workbooks created using the apps. However, we recommend backing up all the files before installing a new version.
Do you offer refunds?
We carefully review each refund request on a case-by-case basis and make every effort to issue a refund whenever feasible. Nevertheless, there are some situations where we are unable to grant a refund, and those circumstances are explained in greater detail in our Refund Policy.
Can I return or exchange my software?
We do not offer returns or exchanges for your software. However, if your software package is defective or if you are unable to redeem/activate it on the Official website even after receiving assistance from our technical support team (via email/live chat), we will issue you a replacement. Please note that replacements are only available within 30 days of purchase.
How to ask for assistance with installation, a refund, or an exchange?
Please contact us by email at support@keydole.com. or via chat by clicking on the chat bubble at the bottom right of the page.
Are all software programs full versions that can be used for life?
Each software product provided is guaranteed to be the full version. The majority of our offerings grant lifetime access for use. However, it’s worth noting that a select few are subject to a specified usage period, as clearly indicated on the respective product page.
How do I find the items I need on this website?
We offer an Ajax Search Filter form on every product page, allowing you to easily search for any desired product.
How can I get the best price or special offers?
If you plan to purchase multiple items from our website, kindly reach out to us via email or chat for a coupon.
